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Trial-blazing RBA


tekahaResults Based Accountability

Throughout the past 8 months TKOTR with the support of Sharon Shea, Shea Pita & Associates, and our Portfolio Contract Manager, Ngaire Sandel, have reviewed our service delivery model to align our practice with evidence based accountability to meet the MOH sexual health priorities, the Ottawa Charter health promotion priorities with the RBA frame work.

How Much? How Well? Is Anybody Better Off?

As a result TKOTR have developed 6 work plans and score cards using an RBA focus with the move to be able to “use data to inform our decision making”.

What Worked?

  • Access to direct mentoring support and advice from Shea Pita & Associates via Sharon Shea
  • Dedicated internal RBA Champion’s – Without this resource we would not have been able to work at pace
  • Creating internal systems “We don’t know what we don’t know” – so we had to be flexible and work through issues
  • TKOTR are a Whanau Ora provider with Kotahitanga and we had access to RBA resource
  • Reporting, Score Cards
  • The need for dedicated resource to build internal capacity
  • To develop key “RBA Champions” across our organisation
  • Key tool to monitor service performance to drive decision making
  • Direct mentoring and support from Sharon Shea

What We Didn’t Know

  • We needed to develop internal systems to support the change management approach to using RBA…
  • Utilise existing funding from other contracts to support our RBA developments…
  • The need to be IT savvy and have a dedicated resource for this…
  • To be vigilant with staff on educating them on RBA, Data Collection and its purpose and how to
  • collect clean data…

Current State and Learnings

  • RBA is simple to use once the back ground work is set up…
  • Knowing the RBA process from beginning to end…
  • Colleting data…
  • Hard copy to RBA system…
  • Filing…
  • Quality controls for monitoring…
  • Data collection…
  • Data Dictionary

If any providers want to know more about RBA reporting and contracting our Portfolio Contract Manager Ngaire Sandel is supportive of RBA so please contact her for more information.